I don't have employees but I have been one. I am still a
consumer and I have certain preferences about the places I shop. One of my
regular stops is a local business where I would say 50% of my supplies come
from.
Recently I ran into a regular employee whom I have gotten to
know and she is always happy, always smiling and always ready to help. This day
she was not. Our conversation is short and is summed up with, "I'm not
happy here anymore and not too many are but we keep coming back because it's a
job."
This is so sad to me. I'm not saying she has the right of it
as there are always two sides and this is hers but it conveys to me, as a
customer, that she is unhappy with the management. It has affected her outlook
on her job and, if you think about it, her outlook on each day. She doesn't
want to come to work. At work she wishes she were elsewhere. It comes across in
her demeanor and body language and ultimately her speech.
I will still come to this store because no place is perfect.
But it reminded me of one or two very fundamental things.
1. Always smile when you answer the phone because people
will hear it. Your opening attitude will determine the entire conversation. If
you sound less than thrilled to answer your work phone then they may be less
than thrilled about hiring you.
2. Your words and attitude have a strong impact on how
others view you and your business. You may say all the right things but if the
wrong attitude is behind it your clients will be able to tell and it could
directly impact your business.
I have the most difficult boss in the world; myself. So if I
have an unhappy worker I have only myself to blame.
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